Trustworthy Experimentation Under Telemetry Loss

Failure to accurately measure the outcomes of an experiment can lead to bias and incorrect conclusions. Online controlled experiments (aka AB tests) are increasingly being used to make decisions to improve websites as well as mobile and desktop applications. We argue that loss of telemetry data (during upload or post-processing) can skew the results of experiments, leading to loss of statistical power and inaccurate or erroneous conclusions. By systematically investigating the causes of telemetry loss, we argue that it is not practical to entirely eliminate it. Consequently, experimentation systems need to be robust to its effects. Furthermore, we note that it is nontrivial to measure the absolute level of telemetry loss in an experimentation system. In this paper, we take a top-down approach towards solving this problem. We motivate the impact of loss qualitatively using experiments in real applications deployed at scale, and formalize the problem by presenting a theoretical breakdown of the bias introduced by loss. Based on this foundation, we present a general framework for quantitatively evaluating the impact of telemetry loss, and present two solutions to measure the absolute levels of loss. This framework is used by well-known applications at Microsoft, with millions of users and billions of sessions. These general principles can be adopted by any application to improve the overall trustworthiness of experimentation and data-driven decision making.Comment: Proceedings of the 27th ACM International Conference on Information and Knowledge Management, October 201

Analysis of Problem Tokens to Rank Factors Impacting Quality in VoIP Applications

User-perceived quality-of-experience (QoE) in internet telephony systems is commonly evaluated using subjective ratings computed as a Mean Opinion Score (MOS). In such systems, while user MOS can be tracked on an ongoing basis, it does not give insight into which factors of a call induced any perceived degradation in QoE -- it does not tell us what caused a user to have a sub-optimal experience. For effective planning of product improvements, we are interested in understanding the impact of each of these degrading factors, allowing the estimation of the return (i.e., the improvement in user QoE) for a given investment. To obtain such insights, we advocate the use of an end-of-call "problem token questionnaire" (PTQ) which probes the user about common call quality issues (e.g., distorted audio or frozen video) which they may have experienced. In this paper, we show the efficacy of this questionnaire using data gathered from over 700,000 end-of-call surveys gathered from Skype (a large commercial VoIP application). We present a method to rank call quality and reliability issues and address the challenge of isolating independent factors impacting the QoE. Finally, we present representative examples of how these problem tokens have proven to be useful in practice

Improving Meeting Inclusiveness using Speech Interruption Analysis

Meetings are a pervasive method of communication within all types of companies and organizations, and using remote collaboration systems to conduct meetings has increased dramatically since the COVID-19 pandemic. However, not all meetings are inclusive, especially in terms of the participation rates among attendees. In a recent large-scale survey conducted at Microsoft, the top suggestion given by meeting participants for improving inclusiveness is to improve the ability of remote participants to interrupt and acquire the floor during meetings. We show that the use of the virtual raise hand (VRH) feature can lead to an increase in predicted meeting inclusiveness at Microsoft. One challenge is that VRH is used in less than 1% of all meetings. In order to drive adoption of its usage to improve inclusiveness (and participation), we present a machine learning-based system that predicts when a meeting participant attempts to obtain the floor, but fails to interrupt (termed a `failed interruption'). This prediction can be used to nudge the user to raise their virtual hand within the meeting. We believe this is the first failed speech interruption detector, and the performance on a realistic test set has an area under curve (AUC) of 0.95 with a true positive rate (TPR) of 50% at a false positive rate (FPR) of <1%. To our knowledge, this is also the first dataset of interruption categories (including the failed interruption category) for remote meetings. Finally, we believe this is the first such system designed to improve meeting inclusiveness through speech interruption analysis and active intervention

GALEX-SDSS Catalogs for Statistical Studies

We present a detailed study of the Galaxy Evolution Explorer's photometric catalogs with special focus on the statistical properties of the All-sky and Medium Imaging Surveys. We introduce the concept of primaries to resolve the issue of multiple detections and follow a geometric approach to define clean catalogs with well-understood selection functions. We cross-identify the GALEX sources (GR2+3) with Sloan Digital Sky Survey (DR6) observations, which indirectly provides an invaluable insight about the astrometric model of the UV sources and allows us to revise the band merging strategy. We derive the formal description of the GALEX footprints as well as their intersections with the SDSS coverage along with analytic calculations of their areal coverage. The crossmatch catalogs are made available for the public. We conclude by illustrating the implementation of typical selection criteria in SQL for catalog subsets geared toward statistical analyses, e.g., correlation and luminosity function studies.Comment: 12 pages, 15 figures, accepted to Ap